1. Who we are
Muse Digital is a digital strategy, design, and online presence studio based in the Netherlands.
For privacy-related questions, you can contact us at:
Email: info@musedigital.nl
Website: musedigital.nl
For the purposes of the General Data Protection Regulation, also known as GDPR, Muse Digital is the data controller for the personal data we process through this website and our direct business communications.
2. Personal data we may collect
We only collect personal data that is necessary for the purpose of running our business, responding to enquiries, and providing our services.
Depending on how you interact with us, we may collect:
- Your name
- Your email address
- Your company or brand name
- Your phone number, if you choose to provide it
- Information you include in a contact form, briefing form, or email
- Project-related information you choose to share with us
- Technical information such as browser type, device information, and basic website security logs
We do not intentionally collect sensitive personal data through this website.
3. How we collect your data
We may collect personal data when you:
- Submit a contact form
- Send us an email
- Request information about our services
- Book a call or consultation
- Work with us as a client
- Visit our website
Some technical data may be collected automatically for security, hosting, and website functionality purposes.
4. Why we use your personal data
We may use your personal data for the following purposes:
- To respond to your enquiries
- To communicate with you about potential or ongoing projects
- To prepare proposals, quotes, and service agreements
- To provide digital strategy, design, branding, website, or consulting services
- To manage client relationships and project communication
- To maintain the security and functionality of our website
- To comply with legal, tax, and administrative obligations
- To improve our services and business operations
We do not sell your personal data.
5. Legal basis for processing
Under the GDPR, we rely on one or more of the following legal bases:
- Consent - When you voluntarily submit information through a form or agree to receive communication from us.
- Contractual necessity - When we need your data to prepare, enter into, or perform a contract with you.
- Legitimate interest - When we process data for normal business purposes, such as responding to enquiries, managing client communication, improving our website, protecting our systems, and developing our services.
- Legal obligation - When we are required to keep certain information for accounting, tax, legal, or regulatory reasons.
6. Cookies and tracking
Our website may use cookies or similar technologies. Some cookies are strictly necessary for the website to function properly.
If we use analytics, marketing, tracking, or third-party cookies, we will request consent where required by law and provide information about those cookies in our Cookie Policy.
For more information, please read our Cookie Policy.
7. Sharing your personal data
We may share personal data with trusted service providers where necessary to operate our business and provide our services.
These may include:
- Website hosting providers
- Email service providers
- Project management or communication tools
- Accounting or administrative service providers
- Analytics or website tools, if used
- Legal, tax, or compliance advisors, when necessary
These providers may only process personal data according to our instructions or as required by law.
We do not sell personal data to third parties.
8. International transfers
Some of the tools or service providers we use may process data outside the European Economic Area.
Where this happens, we aim to use providers that offer appropriate safeguards under GDPR, such as Standard Contractual Clauses, adequacy decisions, or other recognised data protection mechanisms.
9. How long we keep your data
We keep personal data only for as long as necessary for the purpose for which it was collected.
In general:
- Contact form and enquiry data may be kept for as long as needed to respond and manage future communication.
- Client project data may be kept for the duration of the project and for a reasonable period afterwards.
- Administrative, tax, and contractual records may be kept for the period required by law.
- Technical security logs may be kept for a limited period for security and maintenance purposes.
When data is no longer needed, we delete it or anonymise it where possible.
10. Your rights under GDPR
Under GDPR, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Request restriction of processing
- Object to certain types of processing
- Withdraw consent where processing is based on consent
- Request data portability, where applicable
- Lodge a complaint with a data protection authority
If you are based in the Netherlands, you can contact the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.
To exercise your rights, please contact us using the email address listed above.
11. Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
However, no website, email system, or online service can be guaranteed to be completely secure.
12. Third-party links
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those third-party websites.
We recommend reviewing their privacy policies before providing personal data.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, legal obligations, or business operations.
The latest version will always be published on this page.